Susan Ortolano, MD

About Susan Ortolano, MD

Titles

Pediatrician

Certifications

Pediatrics – American Board of Pediatrics

Education & training

Medical Degree

Johns Hopkins University School of Medicine, Baltimore, Md.

Residency

The Children's Hospital of Philadelphia, Philadelphia, Pa.

Team affiliations

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Patient experience rating

(based on 145 submissions)
  • Clear Explanation
    4.9 of 5
  • Showed Concern
    4.9 of 5
  • Would recommend
    4.9 of 5
  • Discussion of Proposed Treatment
    4.9 of 5
Learn about the patient experience rating system

Comments

  • Dr. Ortolano was fantastic! We were really thankful for her help and guidance during our sick visit.
    5 of 5
    Dec 13, 2024

  • Dr. Ortolano is an incredibly thoughtful and compassionate doctor!
    5 of 5
    Dec 08, 2024

  • Dr. Susan is so wonderful
    5 of 5
    Nov 26, 2024

  • She provided all information needed & was very welcoming. CHOP is pretty great.
    5 of 5
    Nov 19, 2024

  • Awesome provider
    5 of 5
    Nov 04, 2024

  • The doctor was very helpful in comforting my son and showing compassion while getting flu shot.
    5 of 5
    Oct 14, 2024

  • Dr. Ortolano is amazing and has been seeing my son since he was a few days old. She remembers things that have gone on through his life (i.e., he's not just a "number" or random patient), shows care for him and our family, cares about the coordination with other professionals, etc. She is always so kind with care and explains and listens to everything we all discuss, including my son. I have recommended her specifically to others multiple times.
    5 of 5
    Aug 15, 2024

  • My experience with Dr. Ortolano has always been great. She has been the provider for all of my children. My oldest is 26
    5 of 5
    Jul 18, 2024

  • I was very pleased. The doctor really took her time talking to my child .
    5 of 5
    May 31, 2024

  • Dr. Ortolano is one of the best doctors of this clinic.
    5 of 5
    May 25, 2024

  • Hands down one of the best. Very knowledgeable, easy to talk to no criticism just an all-around awesome Physician yep
    5 of 5
    May 14, 2024

  • Dr. Ortolano is the best.
    5 of 5
    May 06, 2024

  • Dr. Ortolano Is always thorough and friendly. We've been coming to see her for 23+ years and she greets us like long lost family. She always asks about my other children and me and my children are and have always been comfortable and trusting in her care.
    5 of 5
    Apr 18, 2024

  • Very happy that the doctor call with test results of the blood work
    5 of 5
    Mar 01, 2024

  • Our sweet Doctor S. Ortolano is our long time family doctor for the kids that we love. As always in this last visit too the doctor listened carefully and proceeded cautiously and professionally in preventing a very possible ER respiratory crisis. During all this she engaged the young patient in the treatment masterfully any playfully that only a highly experienced In patient relations and knowledgeable professional like her can do. Lucky to have this veteran, compassionate, skillful, reliable and masterfully knowledgeable child whisperer doctor!!
    5 of 5
    Jan 19, 2024

  • Dr. Susan Ortolano is the best and always extremely thorough.
    5 of 5
    Nov 14, 2023

  • Dr. Ortolano is thorough, kind and brilliant - we love her and are so lucky she is our doctor.
    5 of 5
    Nov 12, 2023

  • I have had Dr Susan ortanloano for years with all of my children. She is and always have been great. If there was a higher recommendation number I would choose it.
    5 of 5
    Oct 10, 2023

  • Dr is the best
    5 of 5
    Oct 04, 2023

  • Very impressed with the doctor we saw
    5 of 5
    Sep 28, 2023

  • Doctor made my son feel comfortable and really helped us along the way!
    5 of 5
    Aug 22, 2023
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About the Patient Experience Rating System

The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. We are committed to true transparency. However, to ensure the comments are fair and correctly attributed, we review each one before posting to the website. We exclude entire comments that disclose patient’s protected health information, are off-topic, or include other confidential or inappropriate content. Comments will appear on provider bios only if providers have a minimum number of comments. Comments are shared internally for education purposes to ensure that we are doing our very best for the patients and families for whom we are privileged to care. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.